Technical Support

Train & Support
Technical Support

Technical Support

When something breaks, slows you down, or just doesn’t make sense—we’re here to help you fix it fast and keep moving.

Topcon Solutions’ Professional Services Group brings together real-world experts from across the AEC industry. From Autodesk software to Topcon positioning systems, our team works across office and field to support how your business actually runs—not just how it’s supposed to.

What sets us apart? You’re not getting siloed support. You’re getting a connected team that understands the full picture—from design to jobsite—and knows how to solve problems that impact production.

Support That Works the Way You Do

Whether you’re in the office or out in the field, we meet you where you are:
  • Phone, email, and remote support
  • In-person classroom and field training
  • Live, instructor-led online sessions
  • Cross-Team Coordination
No runaround. No guessing. Just clear answers that get your team back to work quickly.

What You Can Expect

01.

In-House Experts

Think of us as an extension of your team. We work alongside you to troubleshoot issues, share knowledge, and build long-term confidence across your crew.
02.

Dedicated Technical Leads

You’ll have a go-to expert who keeps things moving—monitoring tickets, managing escalations, and making sure nothing falls through the cracks. They also bring your feedback directly into our team so your needs stay front and center.
03.

Customized Support Options

Ready to go further? We can help you dial in workflows, improve implementation, and tailor solutions to how your business operates.

Additional services available as needed.

How can we help?

Software Support

For any Autodesk, Bluebeam, or other software-related questions, our software support team is ready to help!

Topcon / Hardware Support

All things Topcon. Expert support for your equipment and software, including the former MAGNET platform—now Topcon Software.

Let’s Build Smarter Together.

Your dedicated partner, offering a complete ecosystem of precision hardware, Autodesk software, and expert support for every stage of your project.
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Get in touch

Topcon/Hardware Support
support@topconsolutions.com
Support Phone
(888) 611-1209
myTopcon
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